January 11, 2013 § Leave a Comment
Some 91% of women don’t think advertisers understand them. These same women make or influence 85% of all purchasing decisions. ALL PURCHASING DECISIONS. Women are purchasing more than 50% of all traditional male products – automobiles, electronics, home improvement products. Seventy five percent of women are the primary shoppers for their household.
What do consumers think about advertising? A new report from market research firm Lab42 revealed that 76% of those surveyed think advertisements contain exaggerated claims, and only 3% think ads are “very accurate.” Some 58% think ads are somewhat exaggerated. Thirty-eight percent (38%) wish for more accuracy in advertising,but only 17% would like to see more laws in the U.S. that regulate advertising.
We know that weight loss ads are Photoshopped, that women in beauty ads are re-touched, that food is styled, and that only 3% of creative directors are women. Both men and women think they are not portrayed accurately in advertising.
But at the end of the day, advertising does provide new information to shoppers. Thirty-one percent (31%) think “advertising should make me aware of new products” and “20% think it should educate me.”
Here’s a great infographic put together by Lab42 to visualize their new research.
November 14, 2012 § 5 Comments
For many business people, it is about facts and ROI. We live in a rational world, but consumers make decisions based, in part, on emotional connection.
A new study shows that 85% of consumers say it is important or very important to them to do business with a company for which they have strong emotions, per survey results released in November 2012 by rbb Public Relations. And the industry for which it is most important is healthcare.
Seventy-six percent (76%) of those responding feel that an emotional connection is very important with healthcare providers, more important than other industries.
Value is connected to that emotion – of the 2,000 adults surveyed, 83 percent are willing to spend more on a product or service if they feel a personal connection to the company. One fifth of respondents said they would pay 50 percent or more if they felt the company put the customer first.
Some of the brands that provide that “love” that consumers are looking for are – Apple, Amazon, Walmart, Costco, Southwest Airlines, Chick-fil-A, Toyota, Nordstrom, Starbucks and Ford. Each one of these brands has a very well-crafted brand strategy that identifies with their consumers wants and needs. That relationship keeps us coming back for the newest iPhone, free shipping, low prices, Rapid Rewards and the skinny Peppermint Mocha Latte. Missing from the top achievers are healthcare companies.
October 9, 2012 § Leave a Comment
Holiday marketing has begun. Does it matter when your email arrives in your target’s email box? Well, a new survey sheds light on how timing of an email reaching a recipient’s inbox affects engagement and purchase behavior. Conducted in September 2012, the StrongMail Email Delivery Performance Survey 2012 included more than 700 business leaders participating in the global survey. Some of the survey highlights include:
– 80% have seen performance increased for emails delivered during a particular time of day
– 61% cite a decrease in performance when emails don’t arrive at scheduled time
– 74% would like more control over the arrival of their campaigns
– 53% are not currently testing for an optimal delivery window for their email campaigns
– 61% are not currently doing any segmentation of email campaigns by time of day
When Consumers Prefer To Get Emails
Most consumers have a preferred time of day to shop online, but research shows retailers are not aligning their email campaigns with those preferences, according to an October 2012 report from Yesmail. Here’s the kicker. This report shows consumers (39%) preferring evenings between 6PM and 10PM as their preferred online shopping time, while just 5% of the email campaigns by top brands tracked over a 3-month period were delivered during that time window. The research suggests that the night time preference might be attributed to commuters shopping on mobile devices. Every target audience and geography has a preference of is own that should be determined by the marketer. The majority (41%) of retail email campaigns are sent between 2AM-6AM, with another 31% from 6AM-10AM. These two time periods were preferred by just 5% of the consumers surveyed.
Marketers should consider timing their email campaigns based on subscribers’ channel preferences, as consumers who shop in-store indicate very different patterns than online shoppers. For example, 79% of in-store shoppers prefer to shop over the weekend, versus 31% of online shoppers. Among those online shoppers, 47% who identified a day-of-week preference selected a day between Monday and Wednesday.
What Consumers Want in Promotional Offers
What type of promotions get our consumers’ attention? Consumers say the promotions that most influence them are percent discount, free shipping, money off, buy-one-get-one-free, gift with purchase and rewards points. When actual email promotions were tracked for a 3-month period, they measured up to consumer desires. Discounts were the majority share (54%) of email promotions, followed by free shipping (30%), money off (13%), rewards points (2%), and a gift with purchase (1%).
For those of you who have not sent your first holiday season email, here’s some news that might give you pause. Fifteen percent of top online retailers sent their first holiday email campaign in September this year. That 15% is up from 11% only two years ago. Everyone is vying for holiday dollars this year.
Shopping Begins in October.
Most consumers (51 percent) start their holiday shopping in October or November. Twenty percent start their shopping before October, though 24 percent wait until December.