Marketing Healthcare to Women: Google Search Joins with Mayo Clinic

February 21, 2015 § Leave a comment

Google has partnered with the Mayo Clinic to deliver health information through search in a totally new way to provide more information on symptoms and treatment.  This change, which began on February 10, will certainly set a new bar for how Americans seek information and medical facilities respond.

Screenshot 2015-02-18 19.46.10Rather than relying on information resulting from a regular search, Google has taken the position that health information needs to be presented in a different and more reliable way.  Mayo Clinic has partnered with Google to review all the information provided.  Now, when a consumer does a search, they will see an expanded box next to their Google search on desktop and more detailed information on the Google app.

According to Google,  “the box will be filled with enhanced information culled from throughout the web, verified by multiple physicians and, finally, signed off by doctors from Mayo. Altogether, an average of 11.1 physicians have inspected and approved the information Google will now present.”

The information may include special illustrations, symptoms and treatments.  Google is beginning with 400 medical conditions which will inform about 10% of current health searches.

This initiative is huge in Google taking charge of making information more accurate.  Here are some of the reasons why Google has made this change:

1.  One in every 20 searches on Google is about health information.

2.  Three-quarters of all health inquiries start with a search engine, according to Pew Research.

3.  The most commonly-researched topics are specific diseases or conditions, treatments or procedures, and doctors for health professionals.

4.  35% of US adult say that they have gone online specifically to try to figure out what medical condition they have or someone else has.

5.  One in five internet users have consulted online reviews and/or rankings of healthcare providers/treatments.

6.  31% of cell phone owners, and 52% of smartphone owners, have used their phone to look up health or medical information.

The technology that Google is using is part of the Knowledge Graph which links searches to connected information.  Now, you currently see this technology at work when you see the box of information to the right of a search results displayed for a celebrity or famous personality.

Is Advertising Finally Accepting All Body Types?

February 10, 2015 § 1 Comment

IMG_1286There is always a Nashville connection.  This week Sports Illustrated has taken over downtown Nashville for its first bash in honor of its America the Beautiful 2015 swimsuit issue.  At the same time, the magazine is also making news for including a so-called plus-size model in a swimsuit and a true plus-size model in an ad in this year’s edition.

Is advertising finally accepting that the average size of an American women is 12-14?

The models shown on the runway and in magazines like Sports Illustrated represent less than 5% of women in the US. A traditional sample size used on the runway and in magazines is a 0-2. Even famous actresses know that to snag a couture gown for the Oscar runway, you have to be a size 2.

I have never bought a Sports Illustrated swimsuit issue before, but I had to see this one. The debut of the Sports Illustrated model Robyn Lawley was hailed as historic – the first time in history a model beyond a traditional sample size has appeared in the swimsuit issue.

IMG_1284So here’s the scoop. In the 220-page magazine, there are three pictures of Robyn Lawley, a size 12. That’s a size 12 spread over 6 feet, 2 inches, not the average 5 foot, 4 inch woman. Thankfully, neither Sports Illustrated or Robyn uses the term “plus size”, because she is clearly not plus size. Robyn likes “curvy”, and says she is interested in seeing a variety of sizes of women in ads. She said that the exposure is “a step in the right direction.”

But the real story is Ashley Graham, the SwimsuitsForAll model, featured in a two-page spread in the magazine. Ashley is termed a larger-than-average model. She is a 5’ 9”, size 16 and has been featured in Vogue and Glamour. Graham says “the world is ready for more curves in bikinis.” Ashley actively campaigns for women to embrace their bodies no matter what the shape, and has helped found ALDA, a coalition of models promoting a healthy body image for women.

It seems that there is a positive movement to represent more average size women. Calvin Klein recently chose a size 10 model to appear in that company’s underwear ads. And in January, Target launched a plus-size clothing line, Ava & Viv, selecting three plus-size bloggers to model the campaign.

“I really hope this opens up doors for not just skinny girls with big boobs, but for girls with big hips and thighs,” says Graham, “That’s what we have in America.

Let’s say hooray for body positive messages like Graham and Meghan Trainor’s hit song “It’s All About That Bass.” Wake up Victoria Secret. There is life beyond size 2.

Oh, by the way, I would show you the cover, but there is nothing average or real about it.

Marketing to Women: Young Single Women Donors More Generous

December 16, 2014 § 1 Comment

young-adults_400x600.shkl_There is a new study reported in The Chronicle of Philanthropy identifying a rising group of charitable donors. The study finds “Millennial and Generation X women who are single and unaffiliated with a religion give two-and-a-half times more money to charity than their older, similarly secular counterparts, according to the report, which looked exclusively at unmarried donors. Their giving also doubles that of peers who have loose ties to a religion.”

For many years, it has been reported that people of faith gave more than unchurched individuals, so this report indicates that intensity of faith may not be as strong an indicator of giving as previously thought.

It seems that young single women may be bucking the trend, but there may be other factors at play as well.  Young single women may represent a growing group of highly educated, high income women who have decided to defer marriage.  This group of Single Indies represent some 28 million women, or one out of three adult women, who spend around $1 trillion each year.  They may have more disposable income and be predisposed to charitable interests.

The report also cites that one-third of Americans under 30 have no religious affiliation.

Clearly, for non-profits, this group of younger women represent an opportunity for both giving and volunteer activities.  Marketing should recognize and speak to this power group.

 

Marketing to Women: Why Shopping Local is Important

December 16, 2014 § Leave a comment

Linda Berry, Bella Linea Owner

Linda Berry, Bella Linea Owner

Shopping local is more than a trend. It is growing for several reasons. Shopping local is good for business, good for the environment and good for our desire to find one-of-a-kind, meaningful products.

Good for Business

Local shopping is not insignificant. In a world of online shopping and big box retailers, the 23 million independent stores in America account for 54 percent of sales. These independent stores provide 55 percent of jobs, and 66 percent of all net new jobs since the 1970s.

One study says that local business generates 70% more local economic activity per square foot than big box retail. Keeping dollars in the local economy has been the rally cry for small business. My friend Linda Berry, owner of fine linen store Bella Linea in Nashville, Tennessee, recently shared some of the facts with her customers to reinforce the importance of keeping dollars in her community. She shared statistics showing that for every $100 spent at a locally owned store, $45 remains in the local economy, compared with about $13 per $100 spent at a big box and almost zero for online shopping.

A movement around Shopping Local has begun. American Express founded Small Business Saturday in 2010 to encourage consumers to visit small businesses in their community as part of the after Thanksgiving shopping. This year shopping local has grown double digits. A report from the National Federation of Independent Business (NFIB) and American Express – the Small Business Saturday Consumer Insights Survey – revealed that 88 million consumers “shopped small” this year, up 14.9 percent from just a year ago.

Good for Our Need for One-of-A-Kind Finds and One-of-A-Kind Experiences

Shop-Local-This-Christmas-300x278Many retailers like Linda Berry also talk about the importance of meeting needs for today’s shoppers. Linda spends time traveling to find and create one-of-kind products that her customers can’t find anywhere else. Services like free designer consultation and free gift wrapping make small businesses like Bella Linea stand out among the mass marketers.

Trends like eating local and the Maker Movement also continue to provide unique goods and experiences that meet the desires of today’s consumer. The Maker Movement really captures the group of people creating individually made pieces for the home, small-batch food products, hand-knit, handmade and hand crafted items that can’t be mass produced.

Food has gone local with independent restaurants, local food purveyors, handmade food products and farmers markets proliferating.   Beyond the food, food experiences have become custom as well. There are food tours, hands-on cooking lessons and small batch wine classes.

Good for the Environment

And, surprisingly, shopping local is also good for the environment.   Shopping locally helps cut down on processing, packaging and transportation waste, leading to less pollution and less fuel consumption.

So, with just a few days of the shopping season left, visit a local store and make a difference in your community.

Are TV and Digital Still Going Steady?

October 8, 2014 § Leave a comment

There is so much talk about the close relationship between television and your second screen but new reports show that the relationship may not always be as close as we think.  We need to understand our target audience and what they are doing on that second screen.

Ellen_Degeneres_Twitter.pngTelevision and Twitter.  

We might think the top shows have the most Twitter traffic but that’s not always the case, it depends on the audience. While CBS had five of the top ten broadcast shows for the 2013-2014 season,  they don’t have the most Twitter active crowd.  You see, CBS has an older audience among networks, with a median viewer age of 58. And it follows, older adults use Twitter less.  Pew Research says 9% of Americans 50-64 and 5% of those 65 and older used Twitter in 2013, compared to 31% of those 18-29 and 19% of those 30-49.

Who did have the highest Twitter traffic? Blockbuster events that cross many age groups like the Super Bowl, the Grammys and the Oscars score high on Twitter usage.   The Super Bowl had 1.8 billion tweets and Ellen DeGeneres selfie-stunt was shared some 1.1 million times and even knocked Twitter offline for a few minutes.  “Breaking Bad” had the highest traffic for a single airing of a show and of course, it was the finale.  And that amazing Bryan Cranston had 6 million followers.  Other popular Twitter shows include “Walking Dead”, “Pretty Little Liars”, “The Bachelor”, “Game of Thrones”,  “Teen Wolf”, “American Horror Story”, “Scandal” and “Dancing with the Stars”.   These shows have a younger audience and some of them use Twitter in an interesting way.  Variety reports “The Voice” set a record for most tweets during their May 13 telecast.  Some 1.92 million posted #VoiceSave to rescue their favorite contestant.  Nielsen research shows the volume of tweets can relate to statistically significant increases in live ratings in some 39% of the episodes tested.

Twitter has their own study that says 48% of Twitter users said that after seeing a brand’s on-air ad they were more likely to remember seeing a tweet from that brand.

Television and the Second Screen

175879The most common use of digital is while we are watching TV, but it doesn’t always mean our activity is directly related to the show or ad we happen to have onscreen.  According to 2014 Millard Brown study, some 78% of US internet users accessed second screens during shows, compared with 71% who did so during ads.  And it seems that most of our second screen viewing happens during the show, not during previews, credits or commercials.

What are we doing online while watching TV?  We are reading our email, checking into social media, texting, calling someone, searching online and shopping.  Only some 4-7% of viewers are actually looking at the product being advertised.  So, it seems that a large percentage of our second screen time is not triggered by the program or advertising calls to action.  When we plan synergistic activities, we should understand our demographic and their online habits to know how best to interact with them.

 

 

Six Key Trends Shaping Millennial Thrift Style

October 6, 2014 § 3 Comments

Millennial Thrift Shopping

Millennial Thrift Shopping

My daughter Katie often sends me pictures of her fabulous vintage finds like a folkloric skirt from the 50s or a cocktail dress from the 60s. She is one of many milliennials regularly frequenting shops that specialize in vintage, retro and thrift clothing.

One of the shops Shareen Vintage of Los Angeles describes their vintage wonderland as the creative center of a secret society of women who love to be at the cutting edge of fashion trends.   In their store, clothing is divided by decades, starting in the 1920s through the 1990s, providing a living retrospect to fashion. Another store Re-mix Classic Vintage Footwear actually started out selling vintage shoes, but when demand outpaced their stock, they began having their own 20s – 50s vintage designs manufactured for women demanding more of the vintage looks.

Millennials have embraced Thrift Style, a fashion movement that incorporates several trends with their desire to be an individual. Research by Ypulse shows that 36% of Millennials find thrift shopping cool and 56% of Millennials say that thrift shopping is a great way to find cheap and unique clothes.

Six Key Trends Shaping Millennial Shopping

1.  The end of conspicuous branding and the rise of personal style. Some 55% of people between 13 and 34 say they don’t follow trends. Millennials want to stand out and prize individualism over “fitting in.” With access to global stores like Abercrombie and Fitch are having problems enticing millennials because their fashions are seen as ubiquitous and too high priced for their taste. A big logo is no longer a coveted status symbol. Finding something completely original is the goal of trendsetters today. A thrift store find is both unique and rare. Even celebrities have contributed to the vintage culture by wearing vintage couture to big events like the Oscars and Grammys.

2.  Saving money is cool. There is no surprise that 60% of millennials worldwide feel personally influenced by the economic crisis. So the ability to save money and find a personl look are added bonuses of thrift shopping. Shoppers pride themselves on smart finds at great prices.  In fact, because of the durability of the items, they are actually seen as an investment in higher quality goods.

3.  Sustainability. There is a decided movement against the “disposable culture” of throwaway plastic bags and planned obsolescence of electronics. Shoppers don’t really care if their retail purchases are over-wrapped or put into paper or plastic for transport. They are fine with foregoing some of the traditional trappings of the retail environment. Vintage items are often seen as being constructed better and made out of high quality fabrics. And the ability to recycle things of the past helps cutdown on their personal footprint in society.

4.  Nostalgia for better times. In an unconscious way, milllennials are drawn to simpler times. Those who lived during the first Strawberry Shortcake period remember it with fondness and positive memories. For those who did not experience the 50s and 60s, the vintage look recalls a time of stability and lack of stress. Here in Nashville you can buy and experience a little slice of Grand Ole Opry history by just shopping at Katy’s Western Wear.

5.  Personalization and DIY. Personal style means personalization.   And, influenced by programming such as Project Runway, millennials turn to online sites such as Etsy and eBay for fun finds.   These shoppers and designers can express their own creativity by reworking clothes with sewing, knitting, embellishing and dying their finds. Some 22% of Millennials say they often modify, cut up or embellish their clothing.

6.  Purchases with a Purpose. Thrift stores are getting a millennial makeover to appeal to young shoppers who like to shop with a purpose. The idea that the YWCA can help women, Goodwill trains disadvantaged for retail jobs or ThriftSmart actually gives their proceeds to real charities is an appealing proposition to millennials who want to make a difference in the world around them.

Retailers and marketers alike need to understand the way Millennials shop and how best to appeal to their interests.

Move Over Millennials. There’s a New Kid in Town!

September 8, 2014 § Leave a comment

Naming Gen Edge

A Guest Post by Amy Lynch

001-goodnight-ipad-by-ann-droydRecently demographers and gen theorists documented a clear shift–new behaviors and attitudes that signaled the start of a new generation. Technology plays a role here. For people 19 and under, social media and multi-tasking on five screens at once are the norm. In fact, many of them were read “Goodnight iPad” rather than “Goodnight Moon” at bedtime.

Now the question: what to call this new group? Names abound–Homelanders, iGen, Gen Z–but the name that sticks seems to be Gen Edge. Here’s why.

Each generation is born into a time of stability and belonging, a time of idealism and awakening, or into a period of skepticism and instability. And then (drum roll) once every 100 years or so a generation is born into a world that sees on the edge of collapse. Economically, socially, politically and technologically, things are changing so quickly that the whole era feels unpredictable, risky, edgy.

Of necessity, a generation of kids who grow up on the constant edge of change become edgy themselves. Resourceful and resilient, they find their way through minefields of uncertainty and figure out new ways of making things work.

Parenting comes into the mix as well. Today’s kids are being raised by Gen X parents who have nurtured without coddling. Unlike Millennials, Gen Edge has not been overprotected. They’ve known about adult problems, like unemployment and bills to pay, from early on. So they navigate the work with savvy beyond their years. Realists to the core, they have an edge. Gen Edge just fits.

AmyLynch2013Amy Lynch is president of Generational Edge, helping companies move beyond generational awareness to generational strategies that increase innovation, engagement and sales.  She has talked with groups as diverse as MTV, Boeing, Johnson and Johnson, and the Staff of the US Senate.  

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